PRIVACY POLICY

Good Look Productions LLC Effective date: September 24, 2026

This Privacy Policy explains how Good Look Productions LLC ("Good Look Productions," "we," "us," or "our") collects, uses, discloses, and protects personal information when you visit our website, contact us, or use website-based features.

Plain-language summary: We collect the information you send us, such as your name, contact details, and project information. Our Squarespace-hosted site also receives technical and usage data. We use this information to respond to inquiries, provide services, operate and improve the site, and comply with law. We do not sell personal information for money.

What you provide: Contact details, company information, project needs, communications, and any files or materials you choose to send. What the site records: IP address, device and browser details, pages viewed, referring page, approximate location, timestamps, and cookie identifiers. Why we use it: To answer you, prepare estimates, provide requested services, maintain security, analyze performance, and meet legal obligations. Your choices: You may request access, correction, or deletion where applicable, unsubscribe from marketing, and manage cookies through available controls.

1. Scope

This policy applies to personal information collected through www.goodlookproductions.com and related website forms. It does not replace the privacy or confidentiality terms in a separate client, vendor, contractor, or employment agreement. This policy does not apply to third-party websites, platforms, or services linked from or embedded in our website. Their own privacy notices govern their practices.

2. Information we collect

Information you provide directly We may collect personal information when you complete a form, request a consultation or estimate, purchase a product or service through an available checkout, subscribe to communications, or otherwise contact us. Depending on what you choose to provide, this may include:

  • Contact information, such as your name, email address, phone number, company, and job title.
  • Project and inquiry information, such as your goals, budget, timeline, intended audience, service interests, and message content.
  • Communications and submitted materials, including emails, form responses, files, links, references, feedback, and other content you voluntarily send.
  • Transaction information, such as the item or service purchased, billing contact details, amount, date, and payment status.
  • Marketing preferences, if you choose to subscribe to promotional communications.

Payment card details: If an online checkout or payment link is offered, full payment card details are collected and processed directly by the payment provider shown at checkout. We do not receive or store your full card number or card security code.

Information collected automatically When you use the website, we and our website provider may automatically collect technical and usage information, including: Internet Protocol (IP) address and approximate location derived from it; browser type and version, device type, operating system, and language; pages viewed, links clicked, date and time of access, session activity, and referring page or source; and cookie identifiers and similar technical data used to operate, secure, and understand use of the site.

Information from third parties We may receive information from service providers that support our website, forms, communications, analytics, scheduling, file delivery, or payment processing. If you interact with embedded video, social media, maps, or other third-party content, that provider may collect information directly from your browser under its own privacy policy. Please do not send Social Security numbers, government identification numbers, health information, financial account credentials, or other sensitive information through a general website form.

3. How we use information

We may use personal information to: respond to questions, consultation requests, and project inquiries; prepare proposals, estimates, agreements, and project plans; provide, administer, support, and improve our services; process and document transactions when an online purchase or payment option is used; send service-related messages and, with consent where required, marketing communications; operate, maintain, secure, troubleshoot, and analyze the website; detect and prevent fraud, abuse, security incidents, or unlawful activity; protect our rights, property, users, clients, and business; and comply with legal obligations and enforce applicable agreements.

Legal bases for visitors in the EEA, United Kingdom, or similar regions: Where local law requires a legal basis, we process personal information as necessary to take steps at your request or perform a contract, pursue our legitimate interests in operating and protecting our business, comply with legal obligations, or act with your consent. You may withdraw consent at any time, but withdrawal does not affect processing already completed lawfully.

4. How we disclose information

We may disclose personal information only as reasonably necessary to the following categories of recipients:

  • Website and business service providers: Providers that support hosting, forms, email, cloud storage, analytics, scheduling, file delivery, communications, security, and payment processing. Our website is hosted by Squarespace.
  • Professional advisers: Lawyers, accountants, insurers, and other advisers who need the information to provide services to us.
  • Legal and safety recipients: Courts, regulators, law enforcement, or other parties when required by law or reasonably necessary to protect rights, safety, or security.
  • Business transaction participants: Parties involved in a merger, financing, acquisition, reorganization, bankruptcy, or sale of business assets, subject to appropriate confidentiality protections where required.
  • Other recipients at your direction: A person or organization you ask us to contact or with whom you authorize us to share information.

No sale for money: We do not sell personal information for monetary payment. We also do not knowingly use personal information for cross-context behavioral advertising. If our practices change, we will update this policy and provide any legally required choices before the change applies.

5. Cookies, analytics, and embedded content

Cookies are small text files placed on your device. Similar technologies may include local storage, pixels, and tags. Our Squarespace-hosted website may use the following categories:

  • Essential: Needed for core site operation, security, network management, forms, checkout, and visitor preferences.
  • Analytics and performance: Help measure visits, traffic sources, interactions, and site performance so we can understand and improve the website.
  • Functional: Remember choices or support optional features when those features are enabled.
  • Third-party media: Video players, social content, maps, or other embeds may place cookies or collect usage data under the provider's policy.

Your cookie choices: You may use the site's cookie banner or preference controls when available. You can also block or delete cookies through your browser settings. Blocking essential cookies may prevent parts of the site from working correctly. Some browsers send a "Do Not Track" signal. Because there is no uniform industry standard for responding to that signal, the site may not respond to it. Where applicable law requires recognition of a browser-based opt-out preference signal, we will honor that signal for the activity it covers.

Third-party websites and media: The website may contain links to other sites or embedded content such as portfolio videos. Clicking a link or playing embedded content may allow the third party to collect information from your device. We do not control those services. Review the provider's privacy notice before using the service or submitting information.

Email communications: Service-related messages may be sent when necessary to respond to an inquiry or support a business relationship. If we send marketing email, you may unsubscribe through the link in the message or by contacting us. We may retain limited information needed to honor an opt-out request.

Site configuration matters: This policy covers the website practices described above. If new analytics, advertising pixels, chat tools, scheduling tools, or embeds are added, the policy and cookie controls should be reviewed before launch.

6. Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to respond to an inquiry, maintain a business relationship, complete a transaction, provide services, resolve disputes, enforce agreements, maintain security, and meet legal, tax, accounting, insurance, and recordkeeping requirements. The retention period depends on the type of information, the nature of our relationship, the sensitivity of the information, applicable legal requirements, and whether the information is needed to establish, exercise, or defend legal claims. When information is no longer needed, we may delete, deidentify, or securely dispose of it, subject to backup cycles and legal holds.

7. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure. We also rely on service providers to protect information processed through their systems. No internet transmission or storage system can be guaranteed to be completely secure. Please use care when deciding what to send through a website form or email. If you believe information you provided to us may have been compromised, contact us promptly through the method listed in Section 12.

8. Children's privacy

The website is intended for a general business audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13 through the website. If you are a parent or guardian and believe a child has provided personal information to us, contact us so we can review and, where appropriate, delete it.

9. Automated decisions

We do not use personal information collected through the website to make decisions that produce legal or similarly significant effects solely through automated processing.

10. International visitors

Good Look Productions is based in the United States. If you visit the site from another country, your information may be processed in the United States or other countries where our service providers operate. Those countries may have privacy laws different from the laws where you live. Where required, we use legally recognized measures for cross-border transfers.

11. Your privacy rights and choices

Depending on where you live and subject to legal exceptions, you may have the right to: confirm whether we process your personal information and access that information; request correction of inaccurate personal information; request deletion of personal information; receive certain personal information in a portable format; opt out of certain sales, sharing, targeted advertising, or profiling, if those activities occur and local law grants the right; withdraw consent where processing is based on consent; appeal a refusal to act on a request, where applicable; and not receive discriminatory treatment for exercising a privacy right.

How to submit a request: Submit a request through the contact form at www.goodlookproductions.com. In your message, write "Privacy Request" and identify the right you want to exercise. We may ask for information reasonably necessary to verify your identity and connect the request to our records. If we cannot verify a request, we may be unable to fulfill it. An authorized agent may submit a request where permitted by law. We may require proof of authorization and may also ask you to verify your identity directly. We will respond within the period required by applicable law. If we deny a request, we will explain the reason and any available appeal process.

California and other U.S. state notices: For transparency, the categories of personal information we may have collected in the preceding 12 months are described in Section 2. The sources are you, your device or browser, our website provider, and other service providers you interact with. The business purposes are described in Section 3, and the categories of recipients are described in Section 4. We do not knowingly collect sensitive personal information through general website forms for the purpose of inferring characteristics. We have not sold personal information for monetary payment. We also do not knowingly share personal information for cross-context behavioral advertising. We do not knowingly sell or share the personal information of consumers under 16.

EEA and United Kingdom rights: If the General Data Protection Regulation or United Kingdom data protection law applies, you may also have the right to restrict or object to processing and to lodge a complaint with your local data protection authority. You may contact us first so we can try to address the issue.

12. Contact us

Good Look Productions LLC is responsible for the personal information covered by this policy.

Privacy requests and questions: Submit through the website contact form at www.goodlookproductions.com. Use the subject or opening line "Privacy Request" and include enough detail for us to understand and respond to your request. Do not include sensitive identification documents unless we specifically request them through a secure method.

13. Changes to this policy

We may update this Privacy Policy when our website, services, vendors, or legal obligations change. The effective date at the top shows when the policy was last revised. Material changes will be communicated through the website or another appropriate method when required by law.